Question 1

Can a seller enforce a return policy?

Accepted Answer

Yes, the seller’s return policy will be published in the marketplace. The amount of authorized returns will be netted out from the seller’s weekly payments.

Question 2

Upon receipt of the order, will our fulfillment process have to change?

Accepted Answer

No, the seller’s process of how the order is processed and fulfilled (i.e. local pick-up or 
shipped/delivered) does not have to change. It is highly recommended that the seller 
communicates directly with the buyer either by phone or email to ensure that the buyer is 
made aware of the ETA of their order.

Question 3

Is there a required number of days for delivery?

Accepted Answer

Orders are expected to be shipped/delivered typically within 2-3 days of order date. It is 	important for the seller to be in communication with the buyer as soon as the order is received to give them an ETA.  It is also very important to communicate any delays as soon as possible.

Question 4

Does the marketplace charge sales tax?

Accepted Answer

Yes, the marketplace will charge sales tax, as applicable, and the sales tax will be included in the seller’s weekly payments.

Question 5

Who remits the sales tax?

Accepted Answer

The seller will remit the sales tax to the tax agency that they are registered with.

Question 6

What types of products/services can be sold in the Marketplace?

Accepted Answer

All products and services with a published unit price are eligible to be included in the  Marketplace. If the Marketplace is open to government buyers, then the products must comply with the federal restrictions outlined in Section 889 paragraphs (a)(1)(A) and (a)(1)(B) of the John S. McCain National Defense Authorization Act.

Question 7

Does the marketplace support the seller’s current delivery methods and associated fees?

Accepted Answer

The Marketplace can accommodate either Local Pick-up or Shipping/Delivery as methods of delivery.  It can support charging a flat delivery fee or a percentage of the order total with a threshold and it also supports charging a handling fee.  All fees must be published ahead of time in the Marketplace so that the buyers are fully aware of them before orders are placed.

Question 8

How and when would the seller get paid?

Accepted Answer

Products and services need to be marked as shipped in order to trigger payment. The seller will be trained on this process. Funds net of applicable transaction fees will be sent to the sellers on a weekly basis.

Question 9

How do sellers receive orders?

Accepted Answer

Orders will be emailed to the seller’s designated email address(es). If you prefer to integrate the orders into your order processing system, it will be considered as custom work and charged at $199/hr. An assessment of the work and a quote will be provided.

Question 10

What does it cost to be a seller?

Accepted Answer

There’s an annual subscription fee of $500 plus a 4% transaction fee on products sold. Credit
Card processing fees are passed on to the sellers. Integration and other custom code is charged at $199/hour.

Question 11

What are the legal documents involved in being a seller?

Accepted Answer

Sellers must execute the following documents and pre-pay the annual subscription fee.

♦️ VIT Seller Agreement and related attachments
♦️ Seller Attestation document
♦️ Terms of Use document

Question 12

Will the seller get trained?

Accepted Answer

The seller will be trained by VIT. VIT can help with the formatting of the upload file but the seller is responsible for knowing the details about their product/service offering so they can provide the content. The process is simple and VIT is just a phone call or email away in case the seller needs assistance.

Question 13

Is there a limit to the number of items in the catalog?

Accepted Answer

No, there is no limit.

Question 14

Is there a limit to the frequency of catalog and price changes?

Accepted Answer

No, sellers will have access to the vendor portal so they can submit their catalog updates as frequently as needed.

Question 15

How difficult is it to create and upload a catalog?

Accepted Answer

The catalog can be uploaded using an excel file. The seller will be trained by VIT. VIT can help
with the formatting of the upload file but the seller is responsible for knowing the details 	about their product/service offering so they can provide the content. The process is simple and VIT is just a phone call or email away in case the seller needs assistance.

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